Privacy policy

Privacy Policy

Last updated: September 26, 2026

housesaliance operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). housesaliance is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect or process information such as:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial and transaction information, including payment details, payment confirmations and transaction history.
Account information, including usernames, passwords, preferences and settings, where applicable.
Information about products you view, add to your cart, purchase, return, exchange or cancel.
Communications you send to us, such as customer support enquiries.
Device information, including your IP address, browser and network information.
Usage information about how you interact with and navigate our Services.

How We Collect Your Information

We may collect personal information:

Directly from you when you use our Services, create an account, place an order or contact us.
Automatically through cookies and similar technologies when you visit or use our website.
From service providers that help us operate our store and provide our Services.
From partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfil your orders and payments.
Arrange shipping and facilitate returns or exchanges.
Provide customer support.
Maintain and manage customer accounts.
Improve and personalise your shopping experience.
Send marketing communications where permitted and in accordance with your preferences.
Help protect our Services against fraud, unlawful or harmful activity.
Comply with applicable legal and regulatory requirements.

How We Share Your Personal Information

We may share your personal information with service providers that help us operate our business, including Shopify, payment processors, analytics providers, customer support services, fulfilment providers and shipping partners.

We may also disclose information where necessary to comply with applicable laws, respond to valid legal requests, protect our rights and the rights of our customers, or in connection with a business transaction.

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information relating to your use of our Services in order to provide and improve its services.

For more information about how Shopify handles personal information, please refer to Shopify’s privacy policies.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services and improve your shopping experience.

You may be able to control or manage cookies through your browser settings and, where applicable, through the cookie controls available on our website.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of websites that we do not control.

We recommend reviewing the privacy policies and terms of any third-party websites you visit.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage is completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfil transactions, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy or transfer of certain personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.

You may exercise applicable rights by contacting us using the details below.

International Transfers

Your personal information may be transferred to, stored or processed in countries outside your country of residence when necessary for us or our service providers to provide the Services.

Where required by applicable law, appropriate safeguards will be used for international transfers.